Thanks very much for your review about our new Play Max router.
We're glad to read that your router was easy to set up, and that you were able to use the simultaneous dual band feature to connect your multiple devices successfully.
We're really sorry to read about the problems you had with streaming media files from your NAS. We recently uncovered an issue that sometimes prevents the router from detecting media files. Our software team has drilled deeper into this problem, and they've included the fix in a firmware update that will be released to the general public in the next few weeks.
Also, we're really sorry to read about your experience with our Support team. We wanted to let you know that we've escalated this feedback to that team so they are aware of the issues you were having.
Keep checking back on our Support site for the new firmware, and in the meantime please feel free to contact us at firstname.lastname@example.org if there's anything else we can help with.