Customer Review

121 of 129 people found the following review helpful
1.0 out of 5 stars "BISCUIT", 17 Nov 2008
= Durability:1.0 out of 5 stars  = Fun:4.0 out of 5 stars  = Educational:3.0 out of 5 stars 
This review is from: Fur Real Biscuit My Lovin Pup (Toy)
This toy looks absolutely beautiful,very life-like of a golden retriever puppy. However the mechanics are far from great,they are very noisy and very "rachety" we had our puppy only a day and during that time he was only "working" a few times then he laid down by command something made a very loud noise in his back and he couldn't get up again,presumably something had broken,which I was very annoyed about as he is expensive and for that sort of money you don't expect the "puppy" to break in such a short space of time and particularly as it wasn't a child that had it. We also noticed that although he did the 6 commands he didn't necessarily do them when he was "told"to, he basically did what he wanted.!a bit like our "real" golden retriever!!.
We returned the first puppy and now have another,he seems ok at the moment but the mechanics are still awfully noisy and when giving commands you do end up wondering if he is actually going to do them as you often have to repeat the commands several times.Also with this second one his fur doesn't fit nice and close to his head and it is also very loose around his neck.I did ask how long the guarentee was and was told 28days (this was not bought from amazon,but from toys R us, I told the salesperson that unless I was given in writing a guarantee for a year (by that store) I was not interested in having the second one, which they did. To be honest I cannot see it lasting that long simply because of the jerkiness and rachety noise it makes.Hasbro would have been better placed to make a soft toy lifesize dog rather than one with dodgy mechanisms.I would like to give the dog more of a rating than I have done, but being honest it isn't durable and as I have expresssed previously cannot see it lasting that long- and that is with it belonging to an adult
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Showing 1-6 of 6 posts in this discussion
Initial post: 22 Nov 2008 12:19:38 GMT
by law everything comes with a 1 year manufacturing guarantee, so dont let the staff tell you otherwise, your receipt acts as your guarantee (although its not a legal requirement to show it when returning the item as faulty, its just so they know how much you paid for it). could it be possible that the member of staff thought you meant refund or exchanging it if it was not faulty?
toys are us are normally very good when it comes to faulty items, i have returned a few items as faulty without a receipt with no problems.

Posted on 6 Dec 2008 10:54:10 GMT
Thanks for this review. Was thinking of buying one of these as I remember hearing it was this Christmas's must have toy.
Clearly not. You have disuaded me. Will stick with lego instead!

In reply to an earlier post on 8 Dec 2008 20:30:16 GMT
Robinho says:
Saw this at the weekend in John Lewis, it was cheaper much cheaper. I just checked the price online at JL to make sure I had not made a mistake and its 127 not 199 as shown here. It was working as a demo and did not seem so noisy as described here but then there was lots of background noise in the store. Real cute though all the same

Posted on 21 Jan 2010 18:03:38 GMT
Last edited by the author on 24 Jan 2010 15:29:14 GMT
Lamont Young says:
We purchased one of these for christmas 2009 and it worked well for about 3 weeks. You learn how to make the voice commands 'work' by speaking clearly. The mechanism is audible but not too distracting. However, despite being really happy with this toy it now refuses to switch on at all and is going back to the shop. Unfortunately it appears that this toy is now discontinued and we will only be offered a refund, not a repair or replacement. At this current price, I would avoid buying it at all costs as you won't get a replacement and the box is huge to post back if there is a problem. Our daughter is going to be very upset when she realises Biscuit is going for good and won't come back. Gulp. We don't think much of Hasbro for refusing to supply a replacement or consider a repair. At this price, that's not on and we will avoid Hasbro in future.

Link to the manual for this product:

In reply to an earlier post on 19 Aug 2012 03:36:43 BDT
k.b says:
an adult???? adult?????? you bought a toy?? you are aware its designed and aimed at children arent you?>> being an adult perhaps you are expecting a little bit more than a child would.. we my child and i have seen 2 of these in two different stores and yes ok it makes some noise as moves but my child didnt seem to notice this adding also to the world of CHILDREN he also believed perhaps wanted to that it was real..and did respond to the dog as such.. meaning to separate stores he got attached and near tears when we had to leave him the whole length of time I had to stand wait in both stores while he spend time with the dog i could honestly say the dog did everything he told it to do.. so maybe it needs a childs voice eh>> just a thought.. oh for the record both these dogs were out for a long time one store was selling off as xmas period over dog been out for months continous use by children and was going strong..if you have a real pup why you buy this?????

In reply to an earlier post on 19 Aug 2012 12:47:33 BDT
Last edited by the author on 19 Aug 2012 12:49:34 BDT
Jenny says:
Why do grown men sit for hours on end playing with play stations WII's and X Boxes etc, why do they spend a fortune going to football matches and yelling when a ball goes into a net????We saw the dog, we liked it so we bought it, then we returned it because it was rubbish!I collect mohair and other teddy bears, some of which are now worth ten times what I paid for them but I would never part with them, whats wrong with that? there are thousands of bear collectors all over the country.Each to their own I say, I am quite sure that you probably have your little quirkes many of which I am sure I would find laughable but as I said each to their own!!
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