Customer Review

0 of 1 people found the following review helpful
1.0 out of 5 stars Amazon's couriers must do better, 29 Mar 2014
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This review is from: Shimano Alivio HG20 7 Speed Cassette (Sports)
The product was as described and is of decent quality. This review concerns Amazon's couriers, not the Shimano cassette.

If there's one thing that's guaranteed to get people back up, it's couriers failing to deliver when they say they will and then blaming the buyer for not having received it.

I understand that couriers have a lot of drop-offs and sometimes can't get round to everyone. I can even understand getting back to the depot and finding a missed package in the back. These things happen, and I don't think it's too much to ask Amazon's courier to take responsibility and let the customer know that's what's happened, rather than try to blame me for not being there when I was.

I could not wait in all day the following day when it was rescheduled for delivery. However, instead of leaving it with a neighbour (delivery was to a light industrial unit by the way) as they said they would on their tracking email in the event of me not being there, Amazon's couriers left it at the front door adjacent to the car park. The tracking record claims "delivered to resident", not "left unsecured in public in full view of any passer by" as was the case.

Hence 1 star.
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3.8 out of 5 stars (8 customer reviews)
5 star:
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4 star:
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