Customer Review

46 of 47 people found the following review helpful
3.0 out of 5 stars Purchased from Amazon UK - Received phone from Malaysia/Saudi Arabia/United Arab Emirates, 27 Jan. 2014
Verified Purchase(What is this?)
This review is from: Samsung Galaxy Note 3 Smartphone - Black (Wireless Phone)
The phone was exactly as described, is wonderful in every way. Excellent quality etc etc. Purchased from Amazon UK themselves (Warehouse Deals) to avoid any trouble with dodgy marketplace sellers. - Who would have thought Amazon UK themselves are the dodgy sellers.

After receiving the device I noticed it said "United Arab Emirates" under Settings -> About Device. On the box it says "Model: SM-N9005ZKEBTU" which I now know to be a lie, even though the phone came with a UK charger. I contacted Samsung, they checked the IMEI and informed me the device was originally from Malaysia.

I then typed *#1234# into the keypad, and searched the CSC number on sammobile.com, this reported that the device was from Saudi Arabia or the United Arab Emirates.

Samsung informed me I have no warranty except in the country of origin, and that I would have trouble with updates since it was not a UK phone. All Amazon could do was offer me a refund and not tell me why I was misled, mis-sold, and their item description a misrepresentation. At the time of writing there are no equivalent devices on the Warehouse Deals, so accepting a refund means I lose a perfect specimen of a phone since I cannot purchase another. If I wait until there is another device on Warehouse Deals there is no way of knowing whether that one will be a UK model or not since Amazon UK are plain and simple lying about where the devices are coming from.

You have been warned. I hope someone from Amazon replies to this with a better reply than simply offering me a refund.
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Showing 1-1 of 1 posts in this discussion
Initial post: 7 Feb 2014 17:44:59 GMT
Martin says:
"Samsung informed me I have no warranty except in the country of origin..."
Know your EU consumer rights. The warranty is the responsibility of the RETAILER and last 2 years minimum. If you have a warranty issue with the phone inside 2 years, get back to your retailer, in your case that would be Amazon.
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