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Customer Review

7 of 7 people found the following review helpful
1.0 out of 5 stars Absolutely Terrible, 2 Oct. 2013
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This review is from: Toshiba Satellite U940 - 100 14-inch Ultrabook (Intel Core i3 - 3217U 1.7GHz, 4GB RAM, 500GB HDD Plus 32GB SSD, Windows 8, Bluetooth) (Personal Computers)
I bought the U940 in January and since then it has been in repairs 3 times and is sure to go back another time as it is not working since I received it from the repairs centre yesterday.
The laptop came faulty in the first place and when I sent it of for repairs it came back after a month (!) with it's rubber feet missing. The it took another month and two phone calls to get replacements which turned out to be rubber SONY stickers that didn't actually fit. After being told by customer services that despite me having additional insurance for cosmetic damage I should just be satisfied with the stickers, I emailed the head of Toshiba UK. Through him I was put in contact with the head of customer services. Even after long interactions over email with her and the laptop being sent off it came back without the new mechanical fault (RTC) being fixed. So I had to contact the next person in Customer services to send it in and fix that. Now that has been fixed m y laptops drivers are broken and I can't use it. Out of all of the time I owed the laptop it has been out of my possession for more than 2 months and Toshiba' engineers have simply been incompetent. I have asked for a replacement or refund numerous times and have not got a positive reply.

In short, I wish I never bought this laptop, as although it might be just my laptop that is faulty, dealing with Toshiba has been terrible.
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