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Customer Review

90 of 93 people found the following review helpful
1.0 out of 5 stars Returned after less than a month, 30 Oct. 2009
By 
This review is from: Western Digital My Passport Essential 500GB USB 2.0 Portable External Hard Drive - Black (Personal Computers)
Had great expectations after purchasing this drive, but the loose cable connector and the very short cable were probably just the beginning of my disappointment. Then "USB drive not recognised" error messages started appearing intermittently after plugging into any PC, and would only work after 2nd/3rd attempt. I was forced to return the drive when I/O error messages started occuring and it became virtually unusable. I think all the faults stem from the unstable and loose connection b/w the cable and the drive and I dread this becoming the "standard" for all USB mobile devices as being reported! Most other reviews have not been complimentary either and it's a shame that I too cannot recommend anyone buying this.
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Showing 1-1 of 1 posts in this discussion
Initial post: 19 Nov 2009 13:40:55 GMT
Thanks for your feedback.
We apologize for any inconvenience caused to you in connection with your recent hard drive purchase. Be ensure that Western Digital always seeks highest product quality and service. Thus spare cables are already available at customer support.
WD's new My Passport drives connect to your PC or Mac using a standard 1.5 foot MicroUSB cable. MicroUSB is the new standard for connecting portable consumer electronics such as smartphones and digital cameras. MicroUSB cables are widely available through major retailers.
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