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Customer Review

98 of 108 people found the following review helpful
2.0 out of 5 stars Some good points but also major weaknesses, 9 Jan. 2014
This review is from: TomTom Start 25 5-Inch Sat Nav with Western Europe Maps & Lifetime Map Updates (Electronics)
This is my 3rd TomTom and I've beeen very happy with the previous models. I mainly bought it for the free European map updates as they are very expensive to buy. Apart from the free map updates its good points are the large clear screen and clear spoken directions including street names. The bad poins are:
- Long boot-up time, about 60 seconds
- Ridiculously long time to find satelites after boot-up. In the half dozen times I've used it the time to find a salellite has typically been 10 minutes and on one occasion it was closer to 20 minutes. I do have a heated front windscreen which could potentially interfere with the signal but my previous two TomToms have had no problem whatever finding a satellite in 20 seconds or so with the same windscreen and the units positioned in the same place. Also once it has foumd a satellite it works fine and doesn't lose satellite contact.
- The mount is very inferiour to my last TomTom. It doesn't detach from the main unit so the suction cup can't be left in place when the unit is detached. This for me is a major deficiency as I like to remove it from sight when I park in a public place and its a lot of fiddling to remove the suction cup and then reattach it. I suggest you only buy this model if you're happy to leave it in place all the time.
- The screen sensitivity isn't quite as good as previous units using a finger though its fine with a stylus.
- People have mentioned the long time to update maps. Whilst it took about 90 minutes it was fairly straighforward. However, the one-time free update to the speed cameras doesn't seem to have been offered as it said 'camera updates expired' and at the end of the map updates the speed camera database was still about 6 months old. It was bought new from a major supplier and in a sealed box so I think the camera update should have been available.

I've had it about 2 weeks and am undecided whether I should return it for a different make or model or just try a replacement initially to see if the time to find a salellite is better though the poor mount would still be an issue.
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Tracked by 2 customers

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Showing 1-1 of 1 posts in this discussion
Initial post: 10 Jan 2014 16:06:34 GMT
Hello PeterRH and thank you for the review of the Start 25.
The long GPS acquisition times you mentioned are not normal for this or any other model. When a device has not been used for quite some time (but not in a 2 week timeframe), or has been turned off a significant distance from where it is next turned on it can sometimes take longer to get a GPS Fix. If you have not already done so, I would suggest running a Soft Reset by holding the On/Off button until you hear the TomTom Drums sound. This reboots the operating software and clears out Temporary File clutter that can slow the device down.
Regarding the Speed Camera updates, this unit should have come with a Free update. If you provide your device serial number I can look into that for you.

For the mount points, we opted for built-in mounts on these devices for two reasons. One was to make the units more slimlined and ergonomic and reduce bulk. The other reason was because we suspected that the presence of the mount was effectively advertising the potential of a small and easily stolen / resold electronics item being within the vehicle.

I hope that you decide to keep the Start 25. If you want to discuss the GPS performance or the Speed Cameras with our support staff they can be reached through any of the channels listed in this link:
http://bit.ly/AkfKLL
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