Customer Review

357 of 363 people found the following review helpful
3.0 out of 5 stars Check which 364XL you are ordering!, 20 Feb 2011
As others have noted, there appear to be 3 different types of HP 364XL black ink cartridge: CB321EE (800 pages); CN684EE (550 pages); CB322EE (photo ink). Armed with this knowledge from other useful Amazon reviews, I checked carefully that the item advertised and paid for was CB321EE. However, it was a CN684EE that arrived. After contacting the vendor they promptly refunded the £8.18 difference between what I had paid and the market value of the product I had actually received (gleaned from adverts for the lower capacity cartridge on Amazon). Clearly this ridiculous labelling system by HP is open to confusion and, potentially, mis-selling. I believe that HP should name the cartridges better to highlight the differences and that Amazon should insist on unambiguous advertising of which model is being sold via their website. Although disappointed to receive a lower capacity product than the one I ordered, I am heartened by the prompt response of the vendor in refunding the difference. The moral of the story: until HP improve their labelling, check carefully the precise product you are about to order; on receipt check that it is actually the one you ordered; if it isn't, contact the vendor immediately with a clear statement of what you want to happen, ie exchange, return or refund of difference. Finally, as others will have discovered before me, some apparently sexy and excellent value printers turn out to be very expensive if the ink doesn't last 2 minutes and cartridges are dear. I fear my HP Photosmart Plus falls into this category. Next time I replace my printer I will also compare prices of replacement ink before committing.
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Comments

Tracked by 4 customers

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Showing 1-10 of 20 posts in this discussion
Initial post: 20 Aug 2011 16:47:51 BDT
Excellent review,I will not even be bothering messing about any more,I have binned my HP B109n printer and now am in the process of getting a Kodak .I have on two occasions bought the wrong black HP364 cartridges

Posted on 26 Aug 2011 10:41:45 BDT
J. Kellaway says:
Excellent review, thank you. I also have an HP Photosmart Plus printer which does use ink VERY quickly and cartridges are expensive. Would not by an HP printer again, and am also looking at the Kodak option.

In reply to an earlier post on 26 Aug 2011 12:10:04 BDT
Me too - I have managed to buy an HP printer which needs an expensive photo cartridge as well as normal black, even though I don't print photos!

Posted on 31 Aug 2011 12:18:57 BDT
Mike P says:
Excellent review. Many thanks.

Posted on 26 Sep 2011 11:27:41 BDT
Precisely the same thing has happened to me today. Someone is not taking any notice of these reviews.

In reply to an earlier post on 29 Sep 2011 09:44:24 BDT
Lisa Thomas says:
Your printer will print without a photo ink cartridge. Have done it for ages!

Posted on 8 Nov 2011 18:21:10 GMT
Carol King says:
This review is extremely helpful after a good telephone conversation with a supplier (not Amazon) I ordered 3 x CN684EE at this moment I am still niot sure which is the correct cartridge number but I do know its the wider version and looking to purchase I share the view that the Photosmart printer is all singing and dancing machin but even the higest quality labels get jammed. It would not be appropriate for me to say more other than this printer is very dissapoint

Posted on 9 Jan 2012 21:10:19 GMT
Vonankh says:
Yep! great review. HP simply sucks, and it's pure luck I read this before going down to my local HP supply shop to burn it down for selling me a false product, when in fact it is HP who are the criminals in this case. They have a really crappy business model of cheating all their customers on essentially everything. First my video chips fell of my laptop mobo and now they sell intentionally false/confusing products.

Posted on 30 Jan 2012 13:43:37 GMT
M. W. Lee says:
Same thing has happen to me this morning ordered xl(higher capacity) got xl only .. And paid an additional £ 8 each for the privilege
About to e mail the vendor

Posted on 18 Oct 2013 16:45:53 BDT
The excellent review by J C Prescott matches my own experience. I notice that now, rather late in the day, HP have changed the colour of the packaging of the Photo Ink Cartridge to a distinctive red, instead of green for at least three different kinds of cartridges. Despite my protestations at the similarities in colour of all three when I originally ordered, HP insist I must pay postage on returning the Photo variety I did not want. Not only that, but they declined to do a straight swap, insisting that I must place a separate order to get the one I want. When it comes to changing my printer, I shall investigate buying a Kodak printer, as several reviewers have suggested.
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