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Customer Review

2 of 3 people found the following review helpful
5.0 out of 5 stars iPad air compatable , yes at last( read review), 8 Jan 2014
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This review is from: KiwiBird® NEW 3-in-1 OTG Memory Card Reader/ 8 PIN Digital Camera Connection Kit with 130 MM Convenient Cable and USB 2.0 Port for Apple iPad 4/5/Air/ iPad mini/iPad mini 2 with retina display | Supports Micro SD(TF)/ SDHC/ SD Cards/ U-Disk |Automatic Detection of USB cable and Memory card |Support MPEG-4/ AVI videos and JPEG/RAW pictures - iOS 7 Compatible
Did have some issues with this product at first , I simply emailed the seller and he was more than happy to replace , the next day , free of charge , unrivalled customer satisfaction , my new card reader I have no problems with apart from the message saying it is I uncompatable , dismiss it and still works . Very satisfied customer. shame some sellers don't take a leaf out of this guys book , I didn't even have to send anything back. Will be buying from this guy again !
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Initial post: 8 Jan 2014 11:18:07 GMT
Dear customer,

We are really sorry to hear about our product is unable to work on your device based on your product review. Please study the user manual carefully before using it. All our products are able to work on iPad 4/air/mini 2 and latest iOS 7.0.4., which has been proved by real test. We also provide some tips for using camera connection kit. They might have solved your problem.

- Make sure your card has been inserted far enough to make a good contact with card reader.
- Reverse lighting plug and then reinsert connector to iPad's port.
- Make sure your photos/videos are in a supported formats and are stored within a DCIM (Digital Camera Images) folder on your supported Card or USB disk
- if nothing happen, please restart your iPad, plug card reader and then insert your memory card.
- Some large cameras are recognised when only powered by external USB hub.
- Photos which have been processed by third party software can not be recognised by iPad
- As advertised, this device does not support iPhone 5/5S/5C

Let us know if you need free replacement. We apologize for any inconvenience caused to you.

Best regards,

KiwiBird Direct Customer Support
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