Good follow up to his first book on re-engineering,
By A Customer
This review is from: Beyond Re-Engineering: How the Process-centred Organization Is Changing Our Work and Our Lives (Paperback)
For those of you who have tried to apply Hammer's recommendation outlined in his first book 'Re-engineering the corporation' this book probably addresses many of the problems you have faced. The book focuses on the process aspects of a business and suggests that the entire organization needs to take this approach, not just those directly involved in the reengineering transformation. A thought provoking book.
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