A great overview,
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This review is from: This is Service Design Thinking.: Basics - Tools - Cases (Paperback)
Offers a great overview of Service Design approaches and tools. If I could ask for something I would like to see some outside in perspective on SD in relation to other approaches to work from a customer perspective. This is a book by the inner circle of the convinced for other people who are already convinced. On the other hand, to be fair, I guess it's fair to say that many books in this genre suffers from the same problem.