13 of 14 people found the following review helpful
Usability testing for every website owner/manager/designer,
This review is from: Rocket Surgery Made Easy: The Do-it-yourself Guide to Finding and Fixing Usability Problems (Voices That Matter) (Paperback)
Having read Don't Make Me Think some time ago, I've been eagerly awaiting this 'how to' book and have had it on pre-order for a while. It was worth the wait. Having read it in a matter of hours I think any website owner, manager, designer or developer would find it an interesting and informative read.
This book explains what you can gain from regular usability testing and shows you step-by-step exactly how to facilitate usability testing and collate the results into an action plan. You don't need a load of fancy, expensive equipment or programming skills and Mr Krug usefully includes all the scripts (narrative not programming) you need to conduct your testing. He also covers how to: conduct debriefing meetings, manage the fixing of problems, get buy-in from stakeholders and potential pitfalls and how to avoid them.
Really all you need to start your own usability testing is this book and the skills to organise a meeting - the book tells you what to do at what time point so it really is a case of following the instructions. I particulalry like the short, to the point chapters and as with Don't Make Me Think!: A Common Sense Approach to Web Usability the design layout makes it super-easy to use with decent sized type broken down into manageable chunks.