Customer Review

4 of 4 people found the following review helpful
5.0 out of 5 stars Illuminating, 5 Mar 2013
This review is from: Developing Your Assertiveness Skills and Confidence in Your Communication to Achieve Success: How to Build Your Confidence and Assertiveness to Handle (Skills Training Course) (Paperback)
I have learned a lot about myself since reading this book. I thought I handled situations quite well; but now realise that I was often "low-level aggressive" in my attempts to assert myself and express my feelings in any given situation and I now understand why I frequently did not achieve the outcomes for which I hoped. This book is clear, practical and down to earth. It helps you identify your style of interaction with your colleagues (and even your friends!) and positions your behaviour in a range of options and, in a non-judgemental way, shows you how you could do better. I think it is an invaluable tool in assessing your communication skills no matter what job/ situation in which you find yourself. I highly recommend it!
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