2 of 3 people found the following review helpful
Good customer service
, 25 July 2014
This review is from: Snugg iPad Anti Fingerprint and Anti Bacterial Screen Protectors (pack of 2) - Includes Microfiber Cloth and Anti Bubble Leveller - Compatible with iPad 2, 3 & 4 (Electronics)
I originally gave this 2 stars, as the protector was very poor quality and every time I touched the Ipad I could see where I had touched. Snugg contacted my (without being prompted) after seeing my review, to say that they saw my comments and wanted to rectify the situation. They've since sent me 2 replacement screen protectors, which are perfect, and called me on the telephone this morning to make sure I'm happy.
So, even though the quality of the first item I received was very poor, I'm happy now, and have to say that this is probably the best customer service I've received from any online company. So, credit where it's due, and I've edited my review accordingly, and changed to four stars.
I guess the summary if that Snugg are obviously committed to customer satisfaction - so if you get a duff product from them, tell them and let them sort it out for you. I would definitely buy from Snugg again - well done to them!
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