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Customer Review

110 of 112 people found the following review helpful
1.0 out of 5 stars very poor service, 24 Jun. 2013
Verified Purchase(What is this?)
This review is from: Apple USB Charger Cable for iPhone 4/4S/iPod/iPad Non Retail Packaging (Accessory)
this company is disgusting to deal with i purchased an item which the 1st time i used it the fitting was tight then the next time broke in my new i phone as i caravan and did not try it out till i went away i had it nearly two months i purchase lots of equipment from amazon and only ev er had 1 problem before i have made over 40 purchases in the last year.this company outrightly refused to change the item or5 discuss it further i would advise to steer clear of this company they are rubbish
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Showing 1-4 of 4 posts in this discussion
Initial post: 15 Oct 2013 17:46:55 BDT
Mrs Wibble says:
The Sale Of Goods Act assumes that any product that develops a fault within the first six months was faulty from new. Moreover, it requires that goods must be as described and sufficiently durable and well-made to be fit for the purpose. As you notified the seller within the six months, they don't have a leg to stand on. Complain to Amazon and they should intervene for you. Saves a lot of hassle if they just get your money refunded, but you can also complain to Trading Standards on their website.

The seller must either replace or repair the cable, or else return you to the financial position you would have been in, had you not purchased the item at all. This means a full refund, including postage both ways. If the seller does not tell you to keep the cable or dispose of it, the law requires you to return it.

Like I said, though, just get Amazon to sort it out. Hope this helps.

In reply to an earlier post on 9 May 2014 00:33:29 BDT
actually this is inaccurate. this only applys if you can prove the fault is from the item and not the consumer. very hard to prove.

In reply to an earlier post on 9 May 2014 08:56:00 BDT
Mrs Wibble says:
No, Michael - the onus of proof only shifts to the buyer after the first six months has passed. What I wrote is quite correct. Hope this helps.

Posted on 19 Jun 2014 09:22:53 BDT
Mr. M. King says:
I think Michael Gruber works for this company, he seems to comment in favour of the seller every time.
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