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Customer Review

14 of 17 people found the following review helpful
1.0 out of 5 stars No information before I Ordered It, 18 Jan. 2014
Verified Purchase(What is this?)
This review is from: Adobe Premiere Elements 12 (PC/Mac) (DVD-ROM)
When I tried to install the program it would not complete the install but rolled back the program to the pre-install stage. On investigation I discovered a message which said that the disc was not for 64 bit computers. There was no indication of this on the original information about the program disc before I placed my order. So I have wasted my money, unless, of course, Amazon will replace the disc with a 64 bit version of the program.

ALEC pARKER
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Comments

Tracked by 2 customers

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Showing 1-5 of 5 posts in this discussion
Initial post: 19 Feb 2014 15:06:29 GMT
Sue says:
Thanks for posting this Alec ... I was considering this software but have a 64 bit computer. Would be interested in whether Amazon solved your problem ... thanks.

In reply to an earlier post on 8 Mar 2014 11:07:18 GMT
Shrimp says:
Are you sure Alec's comment is totally correct? In the product description here on Amazon, it states in point 2: "Adobe Premiere Elements Editor runs in 32-bit mode on Windows XP and Windows Vista and in 64-bit or 32-bit mode on Windows 7 and Windows 8; all other applications run native on 32-bit operating systems and in 32-bit compatibility mode on 64-bit operating systems.

I'm guessing Alec is therefore running XP or Vista but on a 64 bit machine, is that the case?

The reason I'm posting this is I was about to purchase Premiere 12 but run Win7 on a 64 bit PC, so was a bit confused by your review. Anyhow, I hope you've managed to get something sorted.

In reply to an earlier post on 25 Jul 2014 21:13:39 BDT
David H. says:
I would also like to hear the answer as I was about to purchase PE 12. I am running windows 7 64bit

In reply to an earlier post on 18 Aug 2014 13:43:54 BDT
Sean says:
Hi, some people have had issues with Adobe supplied links for the 64 bit version of premiere, but the program works fine on both of my win7 machines just make sure you install the 64 bit version.

this link is worth a look at, http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

Hope this helps.

Sean

In reply to an earlier post on 18 Aug 2014 14:22:42 BDT
Glen says:
I would have to agree. I have it running on Windows 7 64 bit with no issues at all. I would think Shrimp is probably right, he is running 64 bit XP or Vista which it quite clearly states is a no go, however without more information we will never know.
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