Customer Review

13 of 14 people found the following review helpful
3.0 out of 5 stars Does its job - be aware of warranty terms, 20 Dec. 2012
It removes a lots of humidity, works really well. It is quite silent on slow fan speed, getting noisier on high speed. From mechanical point of view, the fan is not perfectly balanced, so you can feel a bit of shaking and rumbling. Probably a redesign of the bearings or an extra balancing during manufacturing would make this product even better. However I bought it with 5yrs warranty, so I am sure I will have a working dehumidifier for long time.

Update:
Be aware of the difference between "repair" and "service" in Meaco's term!!!!
After 2 winters, the unit became dusty as filter is really ineffective. First the vent alarm started flashing (warn of overheat) more and more often. After some time this winter the fault alarm came, the unit stopped. You can reset that by unplugging the device. I tried to vacuum whatever i could, but it didn't help - there is no way to clean the internals unless the unit is disassembled.
The fault alarm happened more and more often too, at some point the unit could run only for half an hour.
I contacted customer service. First advice they gave: clean the drain trunk with an ear bud and blow the unit with a hairdryer (sound very professional, isn't it?). Hairdryer removed some dust (do it outside!), when i turned the unit on, there was a burning smell, and after a day running now it seems to be better. Still creaking on low speed fan setting though.
And here is the twist: customer service differentiates between "service" and "repair". They say to clean the dust from dehumidifier disc (the rotating dessicant disc) they charge £20 (they claim this is a discount from £70!) and they consider this as "service" and it is not considered as "repair". What?
I am waiting for feedback on warranty term clarification from them.
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Showing 1-1 of 1 posts in this discussion
Initial post: 18 Jun 2014 12:06:54 BDT
Mr. A. Handa says:
Update2:
finally i got a full refund on this item.

General advice:
Most of dehumidifier's air filter is rubbish. They don't filter the dust effectively. The best you can do: buy a pack of Numatic NVM-1CH bags. Cut them around to get 2 pieces of cloth. Don't use the cloth as it is, but take the very thin inner layer which is a very thin synthetic fabric. Use that fabric with some sticky tape around the filter frame to enhance the filter - the air flow is the same, but the filter effectiveness is at least 10-100 times better. Replace this filter as required (at least once a month).
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