2 of 3 people found the following review helpful
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This review is from: Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs (Hardcover)
Exciting isn't the sort of word you associate with a business book, but this one really sets you thinking.
Highly recommended - in case you hadn't worked that out! I'm an MBA implementing IT systems to address many senior executives' concerns in this area.
This book is excellent at dispelling some of the myths about measuring business performance, and should be compulsory reading for any Directors of a business, and for the entire Finance function of any business.
The book does offer ways to address common mistakes with advice such as "KPI's should not be financial" as a good example.
There's additional material available on line from links in the book, and the author has a good blog too with updated thoughts.