I wish I'd read this years ago,
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This review is from: Understanding Variation: the Key to Managing Chaos (Hardcover)
A short book giving simple explanations of how to record data, analyse what it tells us. A must for engineers, polititians, journalists, scientists and perhaps even more so for statistitians.
Gives clear simple guidance on what data to record, how to record and analyse it with some excellent examples for businesses and technical staff.