11 of 11 people found the following review helpful
This review is from: Raving Fans : A Revolutionary Approach to Customer Service (Paperback)
This is the fifth book I have for Ken Blanchard and I must say that the guy knows how to convince others. In his usual simple and interesting dialogue way of writing he, along with Sheldon Bowles, explain what every single person working in a service environment should know and how to practically achieve excellence in the area of customer service.
A book that I have been using for a while in my consultancy business to advise people on how to improve.