Customer Review

36 of 39 people found the following review helpful
3.0 out of 5 stars Poor quality discs?, 9 May 2012
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This review is from: Star Trek: The Next Generation - The Full Journey [DVD] (DVD)
Ignoring the quality of the series itself (it's Star Trek with all the quirks it entails) I was very happy with the box set. It's compact and complete, perfect for my limited space requirements.

However one disc in the first season would not play properly. I skipped the episode that was faulty and carried on watching anyway. Then in season 5 I have found another disc that skips. The disc itself looks perfect, no scratches or smudges, but the final 10 minutes of one episode just refuses to play in any DVD player. As such I have returned it and had the set replaced.

It's not a HUGE issue. Out of 50 odd DVDs I have had two discs that skip 60 minutes of content, however being 50 discs if there are any issues you won't notice the errors until weeks, months or even years after you have bought the set when you finally reach a faulty episode at which point it will probably be too late to get fixed.
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Showing 1-2 of 2 posts in this discussion
Initial post: 27 May 2012 18:47:02 BDT
Last edited by the author on 27 May 2012 18:49:03 BDT
Maybe you've tried this already, but sometimes discs that won't play in one player can be played in another. Try a PC drive, for example, to see if it will play OK there. I've had good luck with Pioneer drives and players, when certain other units have trouble with a disc, but every combination is unique and results may vary.

Incidentally, the product descriptions of these sets are inconsistent in listing the language options...can you tell in which languages the soundtrack is available?

Posted on 3 Oct 2013 18:02:00 BDT
R. Cassidy says:
Damaged disks in the middle or end of a large box set are always a bit of an issue - but I would say, to anyone who might be put off by this comment, that I have had exactly this problem with the SG-1 box set, which I bought along with a couple of other box sets (I know, I know.. moment of weakness) so it was quite some time before I started watching it.

Two of the discs towards the end of the run had digital drop-out, and even though it was, by then, months after purchasing, Amazon still replaced them, instantly, with no quibble.

They even sent me the new set straight away, without asking that I send the faulty set back first. This meant that I could swap over the damaged discs and return the set, without having to re-watch the whole thing from the beginning.

I have total confidence in Amazon as a supplier - so don't let this sort of problem put you off.
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Ryan
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Location: United Kingdom

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