79 of 84 people found the following review helpful
Great Set But Beware Faulty Goods,
Amazon Verified Purchase(What is this?)
This review is from: Doctor Who - The Complete Series 6 [Blu-ray] [Region Free] (Blu-ray)I don't usually write product reviews but despite Amazon taking this item off sale for some time due to faulty discs, they have put it back on sale and continue to sell a set plagued with picture faults.
On several episodes approx 40% of the screen has increased grain which the BBC is aware of, offering replacement discs in the post. Should it really fall to the consumer to have to replace these discs?
Bad form, 2|Entertain, BBC and Amazon for continuing to stock discs which are KNOWN to have problems. Recall them all and start afresh because the quality control on these discs is sadly lacking.
Tracked by 3 customers
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Showing 1-10 of 13 posts in this discussion
Initial post: 29 Apr 2012 09:28:28 BDT
Mr. D. Varney says:
The BBC have set up a free post address to get replacement disks and are turning them around in 3 days
Please send your faulty Doctor Who - Series 6 Blu-ray discs, without packaging, to the UK Freepost address below.
Remember to include your name and postal address clearly in the package for the return:
PO Box Doctor Who Series 6
PO Box 7035
In reply to an earlier post on 25 May 2012 17:32:37 BDT
This is legit, is it? As I'm in Canada and wouldn't want to willy nilly send my discs off to have them disappear into the ether
In reply to an earlier post on 14 Jun 2012 21:03:14 BDT
Same problem with my set. Has some one actually gotten any replacement discs yet??
Posted on 27 Jul 2012 13:54:12 BDT
T. Moore says:
"Should it really fall to the consumer to have to replace these discs?"
In short, no.
The only people who should need to send off for a replacement are those who have already bought the faulty sets out there. Anything on the shelves should be withdrawn and fixed.
Posted on 11 Aug 2012 20:41:53 BDT
I sorted out replacements directly from the BBC back in March but they were just the same, I ended up just returning to the shop I bought them from for a full refund.
Dont bother buying this series. Amazon will remove it from sale to make it look as if they are doing something then just relist it after a period of time. They wont have actually replaced the stock at all, its a load of rubbish.
In reply to an earlier post on 17 Aug 2012 19:25:54 BDT
RICHARD SIDDALL says:
I also got a replacement set and have to say there is no improvement, disc 3 in particular.
Although the problem where the picture is half light and half dark on the rebel flesh/almost people episodes has been fixed, there is still a big problem with the picture quality.
I complained again to DVDSupport and they basically fobbed me off with this reply saying the discs are fine: -
We have had thorough tests done on the new stock and we can confirm that this is a set up / TV issue. Some TV sets have trouble dealing with extremes of lighting which this is an example of.
The artefacts you describe will be digital noise that is inherent in HD material.
We can confirm that this is a set up issue and not a result of the encoding process.
BBC DVD Support
If this is the case why don't I have a problem on any of my many other Blu Ray titles.
I'm put off buying any more BBC Blu Ray Titles, not impressed with 2 Entertain and BBC on this
Does anyone know if the Blu Rays released as 2 parts have the same problem?
In reply to an earlier post on 21 Sep 2012 20:23:29 BDT
Last edited by the author on 21 Sep 2012 20:28:49 BDT
ok so every body is having setup issues ye right what a joke all these people with various tvs bluray/dvd players in diffirent combinations and they say its a setup issue ive never heard such crap dont get me wrong its important to have your tv calibirated properly i do and it makes a big diffrence in quality but no mater how gd or bad the setup is it does not show faults like these this issue can only be produced by the source (ie disc -ie studio) i wonder if trading standards could do somthing still selling faulty discs replacments are not any better getting bumped off, amazon continuing to sell bad stock no recall etc etc i would be interseting to see the reaction if it was made public i dont know maybe on a show like watch dog look at the price you pay for blu-ray and look how many people are being ripped off, the bbc messed up big time and the best they can do is "setup issues" give me a break.
In reply to an earlier post on 30 Sep 2012 19:23:30 BDT
Hi anyone know if this problem has been fixed?Thanks.
In reply to an earlier post on 30 Sep 2012 19:40:25 BDT
im not sure but id like to know this myself before i re-buy
In reply to an earlier post on 2 Oct 2012 07:18:52 BDT
John Brookes says:
It would appear not! I've just received a copy this week from Amazon and it has the 40% grain problem. Best I get a jiffy bag and take a trip to the post office then!