60 of 62 people found the following review helpful
Good device, shame about everything else!,
This review is from: TomTom XXL IQR Edition 5" Sat Nav with Full Europe Maps (42 Countries) (Electronics)
I have to agree with a lot of what has been said in the one and two star reviews here as I had a load of issues starting up with this device.
First of all, the box art and text was not in English. My guess is that the languages are Eastern European because I didn't recognise many of the letters, let alone the words. Then on opening the box imagine my surprise (not!) when I found the instructions book was in the same languages. So that was my first disappointed.
On contacting 'Tom' at Amazon and advising I did NOT have access to a printer with my PC at home and did NOT have access to one at work, his suggestion was to go to the TomTom website, download the manual in English and print it. 2nd disappointment.
So next I had to work out by reading from the manual on screen how to use thing. Let me tell you, working out how to use a satnav which has no satellite connectivity when it's placed next to your PC screen can be slow going and at times frustrating. That was disappointment number 3.
Anyway, I finally got it working and decided to download the up to date maps. It's at this stage I would like to thank all those previous contributors to this feedback forum who left clues as to what to do. That's because it doesn't explain how to do it in the manual and it doesn't explain it on Tom Tom's website. Oh yes, there are instruction. But the up to date European all regions map is too big for the memory, so following the instructions on TomTom's website is a waste of time and effort. Instead it took around 8 hours (2 nights) of backups, downloads, upload failures, further downloads, further failures and then a sudden highlighted option about 'region 2' maps and then another couple of hours downloading and then uploading and hey friggin presto, your p1553d off but working. Disappointment number 4.
In the meantime, after a couple of emails back forth between myself and 'Tom' at Amazon, he finally acknowledges my lack of printer and kindly offers to send me a free case for my tom Tom and in it a printed copy of the user manual. That was two weeks ago. I'm still waiting. That's my 5th main disappointment which can equally be spread between TomTom and Amazon. All could do so much better.
On the plus side, once it was up and working I found it easy to use around London both to input address details and with it's large bright clear display.
A word of WARNING. As previous reviews have stated, this device does NOT advertise it's main shortcoming as a satnav, which is that it cannot store a complete up to date European map in one. I believe this should be made clear on the advertsing blurb as this is misleading to customers who want this function. As I'm not likely to drive across the whole of Europe in the near future, it's not a problem for me so doesn't go on my list.
All in all, I great little device, clear and easy to use BUT ONLY once you finally get it working.
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Initial post: 14 Dec 2010 23:32:54 GMT
Andy Surrey says:
The comment about the inability to store the European maps in full put me off buying this as that was what attracted me to it in the first place. I have an old Tom Tom one and whilst not perfect it does have an SD slot so can facilitate the full map. I can also add that Tom Tom support is generally poor in my expereince of dealing with them over map updates and a machine that mysteriously won't show speed camera alerts anymore.
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