Customer Review

5 of 14 people found the following review helpful
1.0 out of 5 stars What a disappointment!, 2 Sept. 2011
This review is from: Sennheiser MM 30i Ear-Canal Headset (Electronics)
The rubber sleeve covering the jack plug broke the first time I used it! you would not expect this from a headset costing £4.00 let alone £40. I felt that Sennheiser should know that they have such a fundamental manufacturing problem so I sent them and email describing the problem. I received no response at all, not even an acknowledgement that I had complained. After a further 2 emails to which they have never responded I phoned them and finally got a response which was basically "not our problem! speak to the seller".
Sennheiser are a big company with a huge reputation, which they seem to be uninterested in keeping, what a pity because the sound quality was very good, just very poor build quality...
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Showing 1-2 of 2 posts in this discussion
Initial post: 1 Nov 2011 20:52:51 GMT
Helmi Razali says:
I suspect that you've received a counterfeit earphones. Did you buy it from a third party seller? Sennheiser is famous for being counterfeited, hence I've never bought any of their earphones from ebay or third party sellers.

Posted on 11 Jan 2013 19:58:12 GMT
J. Pearce says:
Tip - only buy from Amazon and not the market place or heaven forbid ebay!!

You may have a pair of fakes as I have Sennheisers that are years old and have survived 100's of miles in my ears on bikes rides in all weather.
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