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Customer Review

15 of 18 people found the following review helpful
1.0 out of 5 stars One to be avoided, 29 Oct. 2012
This review is from: SanDisk Extreme SSD 240 GB SATA 6.0 Gb-s 2.5-Inch Solid State Drive SDSSDX-240G-G25 (Personal Computers)
Not much wrong with the Disk, initially, then it crashed taking my Windows 7 OS with it, wouldn't allow me to restore, with a bad sector write. 5 Months old and the RMA process with Sandisk was painful to say the least, did you do this, did you do that, have you tried this... each email took at least 24 hours to get a response, best part of a week to get an RMA number from them, all on a drive that BIOS just failed to recognise. After the most painful RMA process, you then have to post the item (international signed for) to the Czech Republic! That cost £7.50. Don't think I will be buying any Sandisk product in future. Too much choice out there without having to accept this level of customer service on a very new device.
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Showing 1-3 of 3 posts in this discussion
Initial post: 10 Jan 2013 23:14:42 GMT
Mr. C. Pugh says:
If you bought it through Amazon why did you not just return it to them they are very good with returns.
If not possible then you should claim your postage from SanDisk as you should not have to pay to return faulty goods.

In reply to an earlier post on 29 Jan 2013 13:33:22 GMT
Last edited by the author on 29 Jan 2013 13:33:53 GMT
S. McGavin says:
I agree with Mr. Pugh's advice: if a product fails within 6 months, it is the retailer's responsibility to replace the product or refund the money. Having said that, Amazon is excellent with replacements and they replaced faulty 9 month old Corsair headset immediately and I didn't have to bother with Corsair's long RMA process.

In reply to an earlier post on 12 Mar 2013 14:57:01 GMT
In fact its the first 12 months that send the item back to Amazon (or any other retailer the item was purchased from).
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