Customer Review

4 of 4 people found the following review helpful
1.0 out of 5 stars Hugely disappointing, 29 Oct. 2010
This review is from: Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press) (Paperback)
I had high hopes, after reading all of the favourable reviews that this was going to be a really enlightening read on understanding and implementing strategic business change. I've been hugely disappointed.

It's so, so verbose and bloated, like someone who has spent too long on the conference circuit eating endless courses of rubber chicken. I was looking for the priceless golden nuggets, but instead found nothing more than the very occasional tiny golden fleck.

A picture often paints a thousand words. But the diagrams in the book are amongst the poorest that I've seen, almost to the point of appearing amateurish in presentation. The one case study is just plain weak. And frankly, the large section at the back of the book about different product offering is nothing more than shameless padding.

Save your money - there'll be resources on the net that are far, far better.
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