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Customer Review

13 of 15 people found the following review helpful
5.0 out of 5 stars Great Phone - and a genuine factory SIM Free phone, 9 Aug. 2013
Verified Purchase(What is this?)
This review is from: HTC One 32GB UK SIM-Free Smartphone - Silver (discontinued by manufacturer) (Electronics)
Ordered this phone from Amazon without reading user feedback because I already knew what phone I wanted having done my own research and Amazon had the best price.
While I was waiting for the phone to be delivered I then stumbled across a significant number of worrying reviews - all of them recent and from Amazon Verified Purchasers - of Amazon supplied phones not being factory SIM free samples, but instead phones unlocked but bearing Vodafone tailored firmware, unable to update to the latest HTC Android 4.2.2 update, supplied in resealed boxes without shrink wrapping, and most worryingly identified by HTC themselves (in response to Amazon customer support calls to HTC) of the phones supplied by Amazon actually being Vodafone demo phones!
Needless to say I waited nervously for the delivery of my phone ready to send it straight back if there was any hint of the above.

I'm happy to report that Amazon seem to have sorted out their supply problems. It arrived duly sealed and shrink wrapped and has not any sign of any unexpected Vodafone branding. It has the latest HTC Android 4.2.2 update, and HTC support have confirmed from an IMEI number check that it is a genuine factory SIM Free phone.

As far as the phone is concerned - its everything I was hoping for living up to all the extremely positive reviews its receiving everywhere.

If you're thinking about this phone, you most likely already know a lot about it and Amazon seems to have sorted out their supply problems. Be aware that over the short while I was considering buying the phone, the price of it on Amazon has gone up and down like share prices in a volatile stock market (maybe tied to the supply problems?) but has now seemed to settle at a very decent price. Go ahead and order it - you won't be disappointed.

23-08-2013 - Update
Amazon have very recently sent me an email acknowledging a potential problem (incorrect internal software) with some of their supplied phones advising customers to carry out some checks and offering replacements or refunds where there is a problem, so it seems they have identified problems and more importantly have corrected their supply and are informing customers potentially effected and properly dealing with them.
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Showing 1-2 of 2 posts in this discussion
Initial post: 9 Aug 2013 21:32:44 BDT
I seriously wonder how genuine these reviews are. It looks like there were a rash of recent poor reviews with people not receiving their phone as described, then low and behold a whole heap of 5* reviews totally out of proportion to those in recent months. It is unfortunate, because I do think it this is a great phone, but then why the fishy reviews??

In reply to an earlier post on 24 Aug 2013 01:54:07 BDT
Nothing's foolproof, but I would suggest the 'Amazon Verified Purchase' status would help to identify genuine reviews.
As well as customer reviews, there are plenty of tech site reviews for this phone on the web - and nearly all of them giving very high praise for this phone, so you can do your own independent research. I did, and can reiterate that I am delighted with the phone.
My main concern before receiving my phone was for the problems some recent amazon customers were having with receiving phones which were not as described (genuine factory SIM free phones) and indeed in some cases seemed to be refurbished network carrier samples.
My review was to particularly highlight that I did receive a genuine factory SIM free phone, following these previously worrying reviews. Indeed, Amazon have very recently sent me an email acknowledging a potential problem with some of their supplied phones advising customers to carry out some checks and offering replacements or refunds where there is a problem.
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