Customer Review

153 of 163 people found the following review helpful
1.0 out of 5 stars If you want a few extra grey hairs deal with this company, 13 July 2012
Verified Purchase(What is this?)
This review is from: Coinqulaity IP webcam Internet CCTV camera infrated Nightview WiFi Wireless Pan Tilt IR black (Electronics)
The camera arrived in a pretty box, that was the best bit. In order to install it you will find, on opening that you will need an extra cable to connect the camera to your router. Having purchased 2 cables I then followed the pigeon english instructions where you are requested to download installer software from the Tenvis website, again written in terrible English, once this is done, your about ready to install. I found on installation that the camera and the installation screen kept switching on and off. I tried a new cable and a reinstall, with the same problem. I requested BrandBase to replace the item as I beleived it to be faulty. They replied implying that I was incompetent to install it! I explained to them that I had spent a lifetime with computing and computing systems and wished them not to replace it, but that I wanted to return it to them and have the moneys refunded. I requested that they also spell out their returns procedure. They have refused to do this or comply with any of my requests, they have now stopped communicating altogether. I buy a lot through Amazon and have found that most traders are terrific in their customer relations.
This company you deal with at your peril. I will update this if and when I get a result.

Update Brandbase stated that they would only make a refund if I removed this review! When I notified Amazon that I didn't appreciate blackmail, they stepped in and resolved the problem and refunded all my costs.
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Comments

Tracked by 4 customers

Sort: Oldest first | Newest first
Showing 1-10 of 16 posts in this discussion
Initial post: 18 Nov 2012 18:25:57 GMT
Last edited by the author on 18 Nov 2012 18:26:55 GMT
Adil Butt says:
Thanks very much for your review. I was going to buy one
Crooks should be pointed out. Fed up of dealing with companies with bad customer services

Posted on 23 Nov 2012 17:03:01 GMT
D. Stanley says:
Had ordered this as it looked good. Minutes after ordering I continued reading and got to your review. I immediately cancelled my order. Thanks for the warning.

Posted on 26 Dec 2012 13:19:10 GMT
simonp says:
Cheers for the heads up on this company, i to was going to order 4 of these, but now i will go else where.

Posted on 10 Jan 2013 18:15:07 GMT
estelle says:
Your English isn't too hot either!

Posted on 7 Feb 2013 06:50:40 GMT
many thanks for these comment i was going to order but will now look for an alternative
people power

Posted on 24 Feb 2013 17:32:45 GMT
andytvcams says:
Was looking to buy three of these but ive had some deals go wrong of late with Amazon.
So im spending a bit more time looking around the internet and i don't mind paying more for the product if i get good customer service.

witch sadly has been lacking from Amazon of late. so thanks for the heads up.

In reply to an earlier post on 25 Feb 2013 11:36:38 GMT
cheapskate01 says:
Thanks for the warning, not going to give my money to a company like this.

Posted on 29 Mar 2013 11:01:01 GMT
sidster69 says:
Thanks for the review as I too contemplated getting one. I must admit though, Amazon do seem to take their customer satisfaction seriously, just as they should.

In reply to an earlier post on 29 Apr 2013 20:42:32 BDT
R. Kennedy says:
This product work OK for me, no big problem. Can't figure manufacturer tho. Seems to be a wanscam clone...

Posted on 1 May 2013 15:44:15 BDT
naasei says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]
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Location: Wales

Top Reviewer Ranking: 11,004