Customer Review

35 of 39 people found the following review helpful
1.0 out of 5 stars Worked for six months then stopped producing steam (and it wasn't limescale), 23 April 2013
Verified Purchase(What is this?)
This review is from: Philips Azur GC4890/02 Steam Iron with Anodilium Technology Soleplate, 2600 Watt - Black (Kitchen & Home)
I've owned the iron for a number of months but after around six months it stopped producing strong steam. I have tried the auto-descaling function and it hasn't fixed the problem (I think the anti-drip feature thinks the iron is leaking and therefore shuts off the water). I have only ever used filtered water to fill the iron.

Second point Philips warranty support is rubbish, despite searching their website I can't fine out how to return the iron within its 12 month warranty for repair.
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Showing 1-7 of 7 posts in this discussion
Initial post: 14 Jun 2013 02:42:23 BDT
Lee says:
filtered water does not get rid of lime scale, you either need distilled water or deironised, rain water would work too.

In reply to an earlier post on 1 Jul 2013 19:00:12 BDT
Same thing happened to our iron after a few months of use, we cleaned it as instructed and not sued vinegar or other products as this is stated in the manual... which sucks as everyone suggests to use vinegar. I am trying to return it to Amazon under warranty.

Posted on 23 Aug 2013 14:54:32 BDT
TRUTH says:
Contact Phillips TEL: 0844-338-0489 tell them you bought it from Amazon

Philips will give you a reference #

Phone Amazon 0844-545-6508 and give them the Phillips reference number. Amazon will then arrange the return and replacement

Note Philips do not deal with the first year warranty that is done by the seller (Amazon)

Hope this helps

PS -- mine packed up after 58 days

In reply to an earlier post on 4 Oct 2013 10:03:04 BDT
Naomi says:
Many thanks for these details. I have been having problems with this iron too. Steam comes out while ironing but not when the steam button is pressed. No amount of cleaning has made any difference. I have only had this iron for 7 months so I called the Phillips number above and they are sending me a replacement iron (no need to return the one I have). I just had to give them some information about the iron and upload my Amazon order as proof of purchase.

In reply to an earlier post on 30 Dec 2013 12:52:46 GMT
I. W. Barnes says:
Fantastic bit of information. My iron stopped steaming (I've had it 6 months). I tried all the fault finding to no avail. Called this number (used option 5) and they are sending me a new replacement iron. Very happy with the customer service. Philips Azur GC4410/02 Steam iron with 40g continuous steam and 130g steam boost

Posted on 20 Jan 2014 15:37:12 GMT
Halo572 says:
Mine stopped producing steam after 11 months, customer support had no problem with me returning it and I got a new one.

Worryingly my new one now seems to have developed a heating fault after only 2 months.

My first one lasted 6 years and now I have had 2 in 12 months looking at maybe getting a 3rd replacement.

Posted on 7 Mar 2014 13:50:30 GMT
A. bailey says:
Ours has done exactly the same thing after less than 6 months
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Location: Kent, UK

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