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Customer Review

20 of 23 people found the following review helpful
1.0 out of 5 stars Kept dropping broadband connection, 25 Feb. 2013
Verified Purchase(What is this?)
This review is from: TP-LINK TD-W8960N 300 Mbps Wireless N ADSL2+ Modem Router for BT Connections (Personal Computers)
Bought two of these to supply and install for one customer and also to replace my own router at home (I am a computer technician). Easy to set up, rather bizarre-looking but up and running in no time at all. But..... my home one had problems straight away. The broadband was slow, intermittent and kept dropping off.
Checked all settings, should have been no problem. Sync speed was fine, download speeds were terrible. Streaming services such as iPlayer and Netflix were impossible to watch.

Had a call from the customer who I installed the other one for, and hers was exactly the same.
Amazon took these two back with no hassle, so full marks to Amazon.
It's a shame, because TP-Link make some very good network switches, these were just a duff batch I feel.

Also, why do Amazon insist on lumping reviews of different models together? It's infuriating because a newer model might be a big improvement, but will get the bad marks from the previous model, and vice-versa.

I'm now using a Billion 7800N - a lot more expensive, but so far the most reliable router I have ever used!
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Showing 1-4 of 4 posts in this discussion
Initial post: 27 Apr 2013 01:27:39 BDT
Oldbiker says:
I'm glad it's not just me.I bought my TP Link router as a result of all the positive reviews on here.Mostly it's fine but it's erratic and unreliable.Initially I thought it was my ISP but Talk Talk's rep wiped away the bitter memories of past sins and was really helpful and knowledgeable.He tried all kinds of things before telling me that my line was functioning perfectly so the problem had to be my Modem,he even gave me TP Link's helpdesk number.I spoke to an Asian lady who tried very hard but nothing she suggested worked and she didn't seem to understand the problem.Eventually she suggested I try another computer!!!
The number of "1" ratings here would suggest that a significant proportion of buyers are very unhappy with their purchase.
Maybe like many of us I rely on the internet far too much these days but rely on it I do,more than I can say for my TP Link router.

Posted on 1 Dec 2014 17:05:26 GMT
blondie26 says:
I hope you don't mind me asking this seen as your a techy person my dad is purchasing a kindle fire tablet for mum for Christmas they previously haven't had a computer so can routers work without a computer harddrive or what would you suggest if not before he purcahses a router ?? thanks in advance

In reply to an earlier post on 22 Jan 2015 11:22:57 GMT
Ariane5 says:
Yes they can - routers/modems are devices that act like traffic controllers at intersections and allow traffic to be directed to different places, like the Internet. Traffic controllers work whether the car is a computer with a hard drive or a cycle. Or even a motability scooter, or a skateboarder... :)

In reply to an earlier post on 30 Apr 2015 12:20:59 BDT
[Deleted by the author on 30 Apr 2015 12:22:16 BDT]
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