Customer Review

5.0 out of 5 stars A Different Approach to Training Evaluation, 4 Jun. 2011
This review is from: The Training Evaluation Pocketbook (Management Pocketbooks) (Paperback)
Paul Donovan and John Townsend depart from the usual "levels" characterization of training evaluation. Their model encourages us to choose from nine types of training outcomes. The possible outcomes are (from page 7):

- Reaction to training
- Satisfaction with the organization providing training
- Knowledge acquisition (information learned)
- Skills improvement
- Attitude shift
- Behavior change
- Results (impact on the organization's mission)
- Return on Investment
- Psychological capital (impact on "corporate image")

Before we evaluate an instance of training, we should select the subset of these outcomes that has value in our context. This perspective is an improvement over those that assume the universal importance of some outcomes over others. It is also realistic in acknowledging that not all important outcomes focus on learning or even performance. The book includes a chapter for each of the nine outcomes, explaining their strengths and limitations and providing concrete advice about how to measure them. There is sufficient information to help human resources specialists conduct a first-ever evaluation of a training course.

The Further Readings section references a cross section of in-depth books on training evaluation. I recommend The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches by Josh Bersin as a more current alternative to the ones provided by the authors.

This book is part of the Management Pocketbook series. These books provide quick overviews of various topics managers need to know about. The format is similar to printed slides from a PowerPoint presentation, allowing quick review of fundamental information that is organized in a familiar way.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Be the first person to comment on this review.

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 


Review Details

Item

4.0 out of 5 stars (3 customer reviews)
5 star:
 (2)
4 star:    (0)
3 star:    (0)
2 star:
 (1)
1 star:    (0)
 
 
 
Used & New from: £0.01
Add to wishlist
Reviewer


Location: near DC, MD USA

Top Reviewer Ranking: 394