Customer Review

5.0 out of 5 stars Great Mount at a great price. Edit: Superb Customer Service!!, 17 Feb 2014
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This review is from: Cheetah Mounts APDAM2B Articulating TV Wall Mount Bracket for 32-65 inch (80-165cm) Displays with Dual Arm Full Motion Tilt and Swivel Movement for LCD, LED, Plasma, Flat Screen Monitors Up to VESA 684x400 and 165lbs (75kg), Including a Free Twisted Veins 10' (3m) Braided High Speed HDMI Cable with Ethernet and a 6" 3-Axis Magnetic Bubble Level (Electronics)
Great item. Well-made and very sturdy. Exceptional for the price.

It's currently holding a 23kg plasma without issue. Movement is smooth and the double arms prevent sag. I mounted on a horizontal stud using the 4 main screws along the top and then 4 plasterboard plugs along the bottom, bit OTT but feels like the wall will come down before the bracket will come off.
Note: It came with a different TV mount than the one pictured. The one I received was a solid piece and very sturdy, probably much more so than the one pictured. A couple of reviews mention an alternate mount they later received when they questioned the originals strength - good to see this new item is now included in the box! Only downside is adjusting the tilt requires the TV to be off the mount, so adjust the tilt before fitting!! I also had to use a couple of washers to get the TV fully vertical.

Negatives: Box (within an Amazon box) was battered on delivery. There were missing bolts and washers that are used to join the wall mount together. I had to use a few of my own to fill the gaps. The free spirit level also wasn't level! It's very useful as its magnetic and sticks to the mount, but worth checking with a proper level to make sure first! The missing bolts are the reason it gets 3 stars - bracket is unusable without them.

Update: 2014-02-20
Customer service contacted me very promptly about my review. Very polite and helpful and offered an acceptable solution to the aforementioned issues; hence the now 5 Star review.
The product is fantastic and I wouldn't hesitate in recommending it. Plus the customer service is the best I have encountered, especially on the internet, they will go out of their way to assist if you have any issues.
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Initial post: 17 Feb 2014 19:53:53 GMT
To: I. Jenkins
From: Cheetah Mounts Customer Care

Thank you for your comments. We appreciate your time and honesty in reviewing our product. We take all feedback, positive and negative, very seriously. We would appreciate the opportunity to assist you further. Please contact us at your earliest convenience at custresponse@yahoo.com and please include this unique Claim Number in your subject line: 128165. We promise to do everything in our power to rectify your situation. For immediate assistance, you may also contact us directly at 866-602-7742.

Thank you,
Cheetah Mounts - Customer Care Department
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