Customer Review

9 of 9 people found the following review helpful
1.0 out of 5 stars Terrible!, 18 Jun 2014
By 
Verified Purchase(What is this?)
This review is from: Garden gazebo metal with steel frame marquee 3x4m garden canopy awning tent cream beige (Garden & Outdoors)
This is the first ever negative review I have given and I feel very annoyed that I am forced to give one star as the gazebos and the company deserve none! On the strength of previous reviews i decided to buy two of these, big big mistake! In the first instance, they arrived in an extremely battered and torn box. Amazingly all the parts were there and after many hours they were erected. Just in case of windy weather, we weighted them down with bricks. The sun came out, my toddler was splashing in the paddling pool,a perfect day for using gazebos. Within a very short time a very slight breeze and I mean a very slight breeze,lifted both gazebos up like parachutes and tossed them over. Immediately the clearly inadequate metal structures snapped in several places on both gazebos rendering them totally destroyed. I just couldn't believe that they were so unfit for purpose and that the metal supports could break so easily. i supose i should be grateful my toddler didnt get hurt! obviously I emailed the company straight away, politely requesting a refund, not thinking for one minute that they wouldnt immediately apologise and refund me or give me a replacement.However they were not remotely interested saying we shouldn't have put them up in bad weather however much I tried to tell them it was the second hottest day this year! Thereafter,they just chose to completely ignore my emails that I continued to send.so basically the gazebos stayed up for approximately 6 hours, that works out at £40 an hour as I paid £240 for them!!!! Rubbish inadequate product and unbelievably poor unprofessional customer services. I feel it's my moral duty to warn other people off and if one person doesn't buy this on the strength of my review then it will have been worth writing.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 

Comments


Sort: Oldest first | Newest first
Showing 1-1 of 1 posts in this discussion
Initial post: 11 Aug 2014 23:25:03 BDT
deanna britt says:
I totally agree with this review. I recently bought this gazebo via amazon. The ridiculous amount of parts was the first irritating issue. It has not been up more than 2 months and we've had to keep taking the canopy off each night because the first episode of windy weather lifted the canopy to an extreme that the upper struts were distorted due to the resistance given by the weight securing it to the ground. This weekend rain was noted to be retained in the canopy, not excessive, so we undid it again only to find that the roof struts buckled at each side of the plates used to secure each strut together. Flimsy, not weather ++resistant let alone ++++. Goral waste of time & money. D Britt
‹ Previous 1 Next ›

Review Details

Item

Reviewer


Top Reviewer Ranking: 186,483