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Customer Review

31 of 31 people found the following review helpful
2.0 out of 5 stars Loved it at first. Sour taste after all of the issues and company response..., 16 April 2012
This review is from: D-Link Boxee Box Digital Media Player (Accessory)
We bought the Boxee six months ago and loved every bit of it: exploring the apps, the ease of streaming from your laptop/Mac etc.. There were occasional Wifi connect issues but were easily solved with a reboot.

Then came the Boxee forced updates. These are updates pushed down to the Boxee in which you have no choice but accepting. One of the biggest and greatest features we loved was the integration of opensubtitles.org. It auto-downloaded subtitles for whatever film you were watching. (We have a family member who has a slight hearing issue) It was extremely useful, exceptionally easy to use and almost always the retrieved the best subtitles. But what we didn't expect is that the forced update removed opensubtitlles.org integration with no notice or replacement. The functionality just isn't there anymore.

So I visit boxee.tv and what do I find?...many other disgruntled users. Not only about opensubtitles.org but other issues that were from before I owned my Boxee.

So my experience with Boxee was diminished but not destroyed. We continued to use it until about a month ago when the Boxee just began to switch off the video output without warning and no apparent reason. The only way to fix it that we found was to unplug the HDMI connection and reconnect it after a few seconds. Its a fun thing to do in the middle of a movie. Let me correct that: every movie. Now sometimes on Boxee startup we just have a "no signal" sign on our TV and other times it happens in the middle of watching...whatever. Where did this come from? No clue. The TV is new, and so is the HDMI cable.

I search the Boxee forums, low and behold, I find threads titled "Black screen of death"....others having the same issue.

And as for company response...the forums lack responses from the company. They've discontinued the Boxee client for Mac... Their blog acts as if they're not aware of the many user complaints and issues. Really I just don't have the time or patience for this...

I've turned sour on Boxee and regret the purchase. I wish I bought one of the others. I'm thinking about buying a Roku box honestly....
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3.3 out of 5 stars (181 customer reviews)
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