Thank you for taking time to leave us the review and letting us know the problem.
I understand that the battery case doesn't charge your iPhone 5. Please check if the battery case is fully charged? Would you please email us at email@example.com with your Amazon order # and the review? We will take responsibility for exchange or refund per your preference.
Hope to hear back from you soon. Thank you for your cooperation on this matter.
AnkerDirect Customer Service Team
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