Customer Review

45 of 51 people found the following review helpful
1.0 out of 5 stars Did not activate during a fire, 5 Feb 2014
Verified Purchase(What is this?)
I am horrified by the Nest Protect.

I am a gadget freak, and was most impressed with this - it looks good, and the app is good, and was reassured this would be better than the under £10 smoke detectors i had - and luckily still left up.

Today after about 3 months of having the nest an iron melted and caught fire - i was in the kitchen at the time, and heard one, then two and all 4 of my old detectors go off - when i got to the iron smoke was bellowing out - yet the nest which was les than 6 ft away did not trigger. There was molten legal dripping through the itnong board and into a basket of clothing so i would say i was seconds away from a major fire. If i had relied on the nest i would never have known what was going on.

I am totally shocked by this - for around 4 mins the smoke was in the flat - so much in fact a smoke detector on the flow below went off when we started to ventilate flat.

I no longer trust these at all!
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines ">here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking on the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 

Comments

Tracked by 1 customer

Sort: Oldest first | Newest first
Showing 1-3 of 3 posts in this discussion
Initial post: 19 Mar 2014 17:00:08 GMT
Nest Support says:
(MANUFACTURER)
Hi Andy CI,

Sorry to hear about the trouble you've had with your Nest Protects.

We'd like to get some more information about what happened, and determine why the Nest Protects didn't sound an alarm.

Give us a call and we'll help get to the bottom of the issue.

You can reach us at 0808 169 2307. We're open Monday to Friday, 9:00 to 18:00 GMT.

Thanks,

Nest Support

Posted on 4 Apr 2014 15:50:25 BDT
How did the molten metal not ignite the basket of washing? For a domestic iron to melt would require such a high temperature that I'm surprised it did not instantly ignite the clothing in the basket when it came into contact with it.

In reply to an earlier post on 4 Apr 2014 16:06:04 BDT
Andy CI says:
I have no idea David - i think it was so hot it just flash burnt as it fell through. The holes all had charing on the edge, but i suspect as there was fractions of a second touch time, not enough to ignite things not in direct contact which just 'evaporated' It's been taken away by Philips for investigation!

Interesting to see Nest protect sales have been halted - from what i hear mine was not the first not to activate.... although they are blaming the waving feature for them going off - but that would still mean they go red... customer services were pretty good in the end i have to say.
‹ Previous 1 Next ›

Review Details

Item not available
Reviewer


Location: UK Channel Islands

Top Reviewer Ranking: 18,049