Customer Review

7 of 8 people found the following review helpful
1.0 out of 5 stars Rubbish software rubbish support, 22 Mar 2014
This review is from: CorelDRAW Home and Student Suite 2014 - 3 User Licence (PC) (DVD-ROM)
Bought this as have used Corel software for many years. Corel used to give superb support - which is why I have - until now- been a loyal customer. Sadly support is now rubbish. Support is only 30 days, then it costs an arm and a leg.
Installed this on my main desktop PC..wont even load just runs up error message.
Hard to asses a piece of software that wont even work!
As I have been recovering from a shoulder op since purchasing this the 30 day install support has gone. No hope of any support now from Corel.
The purchase included money off voucher against further purchases. This would;t work for the software I wanted. Customer support kept saying they would sort the problem then just closed the case off with no explanation.
Why am I mentioning this? Just to caution purchases that the once legendary excellent Corel customer support is now plain awful.
Make sure if you purchase something get it installed and tested RIGHT AWAY you only have 30 days support - and that only covers installation issues. Beyond 30 days or for anythign else forget it you are on your own.
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Showing 1-2 of 2 posts in this discussion
Initial post: 31 Jul 2014 22:23:12 BDT
Paul Rhodes says:
I have also used Corel for many years (about 20) but have become disappointed with them recently. I was advised that their software can be unstable and, after three years, mine stopped functioning. Contacting Support was marginally more useful than asking my cat!

Posted on 12 Aug 2014 13:17:35 BDT
I have to agree about Corel's service. I unfortunately tried to up grade my version of Corel X3 to X6 only to find that I had the wrong version of X3. Corel's service department were most unhelpful and even resisted giving me a refund. As a loyal customer of over 30 years standing I found this attitude most disappointing and it took two letter plus several telephone calls before I was granted a refund in a most reluctant manner.
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4.4 out of 5 stars (40 customer reviews)
5 star:
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4 star:
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Location: Woking, Surrey United Kingdom

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