1 of 1 people found the following review helpful
Brilliant content wise,
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This review is from: Foundations of IT Service Management with ITIL 2011 (Kindle Edition)
Content wise this book is brilliant. It does a great job of explaining the key concepts through example and illustration. In contrast to some other books and courses this book is not dry and dull.
Yes the Kindle version has issues but don't let that put you off, at this kindle price it is a bargain.
If you need to pass the exam and want to understand the concepts behind Itil instead of just trying to memorise it all then read this book. You won't be disappointed.