92 of 98 people found the following review helpful
This review is from: Lenovo G570 15.6 inch Laptop - Black (Intel Core i5 2450M 2.5GHz, 6GB RAM, 750GB HDD, DVDRW, LAN, WLAN, Webcam, Windows 7 Home Premium 64-Bit) (Personal Computers)
If you're looking for a good reason not to buy this laptop, google 'Lenovo G570 hinge'.
After 5 months the left hinge may break, as did mine. If you look on Lenovo's own customer forums, you will see this is very common. Yet, customers have typically been charged for sending their laptops back to service centres (waiting up to two weeks), only to be told the problem is not covered by the warranty.
It may be that many never experience this problem. I would say it's not worth the risk. If I could go back and buy a model by a different manufacturer, I would.
This is my first review in many years of using Amazon. Trust it.
Tracked by 2 customers
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Showing 1-6 of 6 posts in this discussion
Initial post: 20 Jul 2012 10:35:22 BDT
Was on the brink of getting one of these - not now! Thanks for the hinge information - the Lenovo owner forum reads like a set of horror stories, some with this one and some with the 560. Support reported as dreadful over several areas of the world too, not just one. This was quite an education!
Posted on 4 Aug 2012 19:28:53 BDT
Your contract is with the retailer, not the manufacturer, so compile several examples of other broken hinges from the internet, print them out, and take them to the retailer, stating that this is an inherent fault, the item was not fit for purpose, and insist that they sort out the problem under the Sale of Goods Act. If they refuse, contact Trading Standards, or Consumer Direct for further advice and assistance. You should not be out of pocket through faulty equipment.
Posted on 29 Jan 2013 17:13:26 GMT
Mr. Michael J. U. Peake says:
Had mine for over a year (order placed dec 2 2011), absolutely fine, no hinge problems whatsoever and i take mine around with me a lot, uni etc.
Posted on 4 Feb 2014 19:46:47 GMT
Paul Fallowfield says:
I also have this problem. Frustratingly this happened shortly after owning it for 12 months so out of warranty.
In reply to an earlier post on 4 Feb 2014 20:16:40 GMT
If the fault is inherent, i.e. most probably caused by faulty manufacture, or weak/poorly designed parts, you have up to six years to make a claim for a repair, or compensation, against the supplier under the Sale of Goods Act. See my earlier reply. Also, under European legislation, the minimum guarantee on most electrical items is 2 years, so it might be worth looking into that. Contact Trading Standards or Consumer Direct and have a word with them, but do a bit of research first to find as many others as you can with similar problems, this will help support the inherent fault claim.
In reply to an earlier post on 4 Feb 2014 20:28:07 GMT
Paul Fallowfield says:
Many Thanks for your reply. Given the number of people reporting this issue there is a compelling case that this is a design flaw and as you say is covered under the sale of goods act. Given I have had the laptop less than 2 years, well within the 6 year period that I can make a claim, I have sent a letter to the company I bought the laptop from asking for my laptop to be repaired.
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