Customer Review

5 of 5 people found the following review helpful
2.0 out of 5 stars 9 months for the price of 12, 13 July 2014
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This review is from: Kaspersky Internet Security 2014 - 3 User - 1 Year (PC) [Download] (Software Download)
I've used Kaspersky products since 2010 with no problems.
Today I was greeted by:

! Databases: out of date
X Subscription: problem is available

Didn't know what they meant by 'problem is available' and was shocked when I found out that they want me to renew my subscription online (3 user @ 39.99) and unless renewed it will operate with reduced functions and no new databases.

As I have just under 3 months of the licence still to run I was disgusted with this.

Paid for 12 months and only got 9!

I'm sure they would have loved to discuss this further (its an 0871 number @ 10p a minute), but I decided to cut my losses.

This could well be a glitch in their system but they have shown no willingness to sort it out so I will be uninstalling and using one of their competitors products.
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Showing 1-1 of 1 posts in this discussion
Initial post: 7 Sep 2014 10:52:58 BDT
Jackie Danby says:
The warning is just that and will NOT reduce your functions UNTIL the end of the 12mths but it does continuously show as a problem until that time. If you had of renewed your licence at that point it would have added to the time left and taken the total to 365 days + your current remaining days. I know this to be a fact as I have just had the exact same incident but it does say all this in information if read correctly.
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