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Customer Review

4 of 5 people found the following review helpful
3.0 out of 5 stars Not Mac-user friendly enough, 21 July 2012
Verified Purchase(What is this?)
This review is from: TP-LINK TD-W8960N 300 Mbps Wireless N ADSL2+ Modem Router for BT Connections (Personal Computers)
I was dreading installing another modem router (m/r). Had to get an engineer to install my last Netgear 834GT. Lately it's been losing connection frequently. Rather than get the updated version of this m/r, the TP Link TD8961N, I opted for the TD8960N as it's been established longer, promised easy installation, and had better reviews. I've had it for over a week now.

However, the installation is not Mac-user friendly.The installation disc is of the mini-disc variety and thus not acceptable to slot-loading computers like Macs. Happily, the instruction manual offers an alternative method of installation by way of browser which I had to use.

Secondly, updating the latest firmware on my Mac has proved difficult. Again, it is more suited to Windows. I contacted TP-Link which was a waste of time. Their e-mail resembled a translation-into-English page from Google translate and did not address my issues at all. So, I haven't bothered updating.

Having said all that, I successfully set up this m/r in 25 minutes. Joy! I also like its appearance in comparison to my old plain white Netgear. Next day, though, it suffered from a couple of reception`drop-outs'. I had used the existing Netgear ethernet cable during installation, so I changed it for the one that came with the TP-Link m/r and also changed the bandwidth setting to 20/40 MHz. So far, no problems at all with no further dropouts. Speeds are way up from my old m/r. There is an on/off switch so I can switch it off at night or when we go on holiday. I even tempted fate and flirted with Advanced Settings, but soon discovered most were irrelevant to everyday home use.

In conclusion, my fears of setting up a new m/r have proved unfounded. Whatever teething problems I encountered were nothing compared to the impossibility of setting up my old Netgear m/r.

I would have happily rated this 5 stars, such was my relief at a successful set-up. However, if reviews are to be fair and mean anything, I have to award 4 stars because this is not a user-friendly installation for Mac owners. That in itself wouldn't have necessarily meant automatically deducting a star. But TP-Link's poor response to my issues which, had they been more serious , may well have left me in the lurch. This has resulted in a final rating of 4 stars.

Surprisingly, my old Netgear router is still being sold at the original price I bought it 7 years ago which is nearly 3 times the cost of this one.
NB: UPDATE 20/2/13- However, after quite a few month's use, I have to say dropouts have become more common with the TP-Link and I have not really had much luck in upgrading the firmware. The two could be related. Because of this and the issues I mentioned above, I have downgraded the rating for this item from 4 to 3 stars.
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