Customer Review

0 of 2 people found the following review helpful
4.0 out of 5 stars Stopped working - But customer service is excellent, 25 Sep 2013
Verified Purchase(What is this?)
This review is from: AnkerŪ Astro Mini 3000mAh Ultra-Compact Lipstick-Sized Portable Power Bank Pack External Battery USB Charger with PowerIQ™ Technology for iPhone 6 5S 5C 5 4S, Galaxy S5 S4 S3, Note 4 3, Nexus 4, HTC One, MOTO X G, and most other Phones (Apple Adapters- 30 pin and Lightning, NOT Included) - Black (Electronics)
It worked fine for the first 8 months. Only used it about 12 - 18 times. It now has a charge life of around 5 minutes. Well made but a complete waste of money. Of course, along with payment of taxes the retailer concerned does its best to confuse and avoid its obligations. Trying to find out how to deal with faulty items that are more than 30 days and less than a year is nigh on impossible.

UPDATE:
Contacted Anker and have to say that their customer service is impeccable. Not only did they replace the item without fuss. They then chased up to ensure that i was happy with the replacement!. I have since ordered a couple of their other products as a result of this. Thank you Anker.
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Showing 1-1 of 1 posts in this discussion
Initial post: 28 Sep 2013 10:14:46 BDT
ANKER says:
Dear customer,

Thank you for posting this review.

Sorry for the disappointment. Although we work hard to ensure high quality standards through multiple quality checks, we regrettably still come across defective products occasionally.

We are happy to exchange a new one for you or issue you refund per our 18 MONTH WARRANTY. Please email us at support@ianker.com with your Amazon order # and review so we can make things right for you.

Hope to hear from you soon.

Anker Team
support@ianker.com
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