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Customer Review

92 of 94 people found the following review helpful
3.0 out of 5 stars Beware of pure guarantee, 30 July 2012
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This review is from: Pure ONE Mini Series II Compact Portable DAB/FM Radio - Black (Electronics)
After just under 3 months of use this radio died on us. Could not switch off or change station. As registered with pure contacted them where they asked for us to send back the radio and charge pack (they said they would send a replacement for both). This cost over £8.00 to return and when replacement arrived the radio looked dirty with finger marks all over, no replacement charge pack was in packaging. Contacted pure who said they would send a replacement charge pack but when I queired the state the replacement radio arrived in I was told it was a refurbished radio (not a new replacement). Apparently after 2 months of purchase if the radio goes wrong you only receive a refurbished product.
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Showing 1-5 of 5 posts in this discussion
Initial post: 13 Dec 2012 22:59:30 GMT
M. Reynolds says:
http://whatconsumer.co.uk/how-long-should-it-last/
Durability

Durability is another recent addition to the definition of quality. How long should a dishwasher or a vacuum cleaner or a printer last? This is a very common source of complaint and one which manufacturers were always quick to turn back on the consumer, requiring them to provide proof that the item did not conform to contract specification from the start, or implying an element of misuse or neglect. Thanks to the new European Regulations, UK law now offers greater protection for consumers against products which develop faults within the first 6 months. The assumption is now that if it breaks down within this time period it cannot have conformed to the contract specification when purchased and you have the right to an automatic repair or replacement. Having said this, items which should last several years can still break down after this six month period. If the retailer or manufacturer's warranty has run out, the shop is often quick to say there is nothing they can do before attempting to sell you an extended warranty. This is misleading. If you buy something which should last 7 years but breaks down after a year and a day, you can still claim it was of poor quality in reference to the durability aspect. In this respect it will help to know how long items such as washing machines or printers should last. You can get this information relevant trade association

Posted on 20 Oct 2013 22:04:47 BDT
PDM says:
You should have refused the refurb and demanded your money back. I did this when Epson sent me a replacement that was in an appalling condition. Of course, I just bought an Epson again, but a later model. Manufacturers who do this are a disgrace IMO.

Posted on 11 May 2015 11:24:49 BDT
PB 2112 says:
Very glad you mentioned the poor quality replacement. For me this is a very good indicator of the company and the level of respect it has for the customers. Maybe you should have complained and got your money or a new unit. Disgusting that you can buy something new, it is faulty and they give you a second hand one to replace it.

Posted on 21 Jun 2015 17:19:50 BDT
itsdi says:
Thank you for pointing this out. I've never been unlucky enough for this to happen, and having heard of how you were treated I will not be looking any further at purchasing this item. Nuff said !!

Posted on 23 Jan 2016 00:14:29 GMT
BeeKeeper says:
If this had happened to me I would have declined the refurbed replacement and got a full refund including return postage costs. I have been a big fan of Pure but your story just annoys me as they have treated you VERY poorly. It shows that if mine goes wrong Pure will treat me with equal contempt. Not good.
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