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Customer Review

116 of 130 people found the following review helpful
1.0 out of 5 stars sky HD box - thomson, 5 May 2009
This review is from: Sky Drx890 500GB Hard Drive Slimline Model. (Accessory)
I wish someone would explain why, when Sky decided to provide an HD service, they chose to go with a manufacturer who provided the cheap, noisy unreliable boxes instead of PACE who make the quiet reliable ones.

My story is not untypical and as it could run into chapters I will give you the highlights. I had 7 sky HD boxes in 14 months. I spent what felt like weeks speaking to poorly trained automatons at sky cutomer service who are only capable of helping you if they can crowbar you into one of their few categories of problems. If not, stuff you - they certainly won't have a sensible conversation with you. Whatever happens you will have to go, every single time, through the pointless series of checks they force you to complete whether or not you've already done them or if you know, from bitter experience, that they are irrelevant.

My sky box(es) used to fail to record about 5% of what I put in the planner with one or other technical fault - 9 and 12 were most common. It would mark about 15% of what I planned to record as RECORDED - but the programme would not play back (and no a sky planner rebuild does not work sky customer services - not even after the 10th time - and the fact that it didn't doesn't mean the customer did it wrong!) About once a week the box would freeze mid programme, turn itself off and then take anything up to half an hour to come back on. HD was great but the picture quality on any content not in HD was far poorer than the PACE box - ie the vast majority of what is on. Sky replaced the box, the dish and all the leads over those 14 months (to be fair to them the engineers were fantastic) but to no avail. And noisy?? OMG you had to turn the telly up two notches just to be able to hear it over the sky box! In the end they concluded that 'HD just doesn't work for you'. I cancelled the HD service and am back with my ultra reliable little PACE box. Thomson? rubbish! Don't touch Sky HD til they change the manufacturer of the box - thats my advice.
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Showing 1-6 of 6 posts in this discussion
Initial post: 15 Feb 2010 21:11:38 GMT
I have had a similar experience, totally agree!

Posted on 18 Feb 2010 16:26:52 GMT
Last edited by the author on 7 Mar 2010 14:20:27 GMT
E White says:
Ok guys I`m NOT doubting your troubles with skyhd boxes(don`t know if people who have issues only OWN Thomson`s,but don`t think they are regarded as been the best!),but I have noticed that these comments are from last year(probably like most other bad comments about skyhd). NOW there are at lease TWO more makes,PACE,which most people seem to report as been almost trouble free,& probably the best,the other is SAMSUNG. This is what we currently own(since 3rd Nov 09),this box hasn`t given us much to worry about,just sometimes,it does take a few goes to turn it on(have had the same issue with ALL our sky boxes from time to time though!).The Picture & Sound are Excellent(you can read more on this in my review on a Hannspree 28" Full hd tv & a Pro Gold Full hd Lead)& we have NEVER had any problems with the sky+hd recorder.
So to some-up,we are very happy with the SAMSUNG,& I`m possibly looking for another hd box & will only go for a SAMSUNG or a PACE.

Posted on 1 Apr 2010 11:18:33 BDT
izzy moore says:
must agree.my box was replaced and was worse than the first !.the noise is ridiculous.i would rather pay more money for better quality as would most people

In reply to an earlier post on 22 Aug 2011 16:24:27 BDT
Martin says:
Thomson Digiboxes are well known for having capacitor failure in the power supply. Easily fixed with a SatCure kit (if you can solder) or an exchange PSU (if you can't). But don't bother trying to get Sky to admit there's a problem. Fan noise may be more obvious because the PSU, when faulty, is running too hot.

Posted on 10 Sep 2011 12:27:05 BDT
L. BAKKER says:
I agree totally with your views, but my problems were with the Sky + box, replaced 3 times in 6 months by sky. (Multi-room)

I now want to replace the sky + box with an HD box, but Sky are looking £199 + £60 for installation ( That won't be happening).

Posted on 4 Jun 2013 08:38:01 BDT
Richard says:
As a reseller of brand new and refurbished sky hd boxes I understand your concern however the Thomson sky hd box was the worst ever sky hd box they ever made the power supply was made from cheap Chinese components and caused these boxes to fail after a period of time, however the new Dr890 model is very reliable I sell (skyprime) over 200 boxes a month and can honestly say the return rate is as little as 2%, based on this I will advise you to purchase the any off these models for reliability. Sky DRX890 model, Pace HD Box TDS850, Amstrad Drx 780 and the Samsung Sky HD box is also ok but a little unresponsive at times, regards SkyPrime your Amazon Seller...
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