Customer Review

67 of 74 people found the following review helpful
1.0 out of 5 stars One star is too high a verdict, 18 Oct. 2010
Verified Purchase(What is this?)
This review is from: HP Officejet 4500 Wireless All-in-One Printer (Print, Scan, Copy, Fax) (Electronics)
My grouse is purely with HP - Amazon as ever were brilliant and refunded my money immediately ......
This was my 3rd HP printer, the 2nd was a forced purchase because I upgraded to the appalling Vista OS. before then I could print copy and scan with ease, particularly scan via OCR straight into Word or Excel and so on. A scheduled software upgrade meant that I had to scan via Paint,no OCR, so I thought it time to buy something with up to date and compatible drivers. This printer ships with ReadIRIS so I hoped my problems would be over

This printer prints very well, onto paper, card whatever,and the wireless function was soon set up too. But no matter how hard I tried I could not get a working version of the HP Solution Centre which controls a lot of the extra software, all I got was a screen with blank boxes. And the ReadIRIS software couldn't be used on its own, its buried within this Solution Centre misnomer. Following guidance from the HP website I uninstalled, reinstalled, even Level 3 uninstalled until the air was blue and then was directed by HP to the HP forums. Here was the revelation; this same problem has been reported to HP for months and is still not resolved. Users have been on the phone to HP's technical help, to no avail ( 4 hour phone calls, remote assistance too, nothing worked)

Then I found another link, describing in detail the steps needed to change the Registry settings, which could (not would) cure the problem. Can HP please explain why the user has to change Registry Settings in order to install a printer designed for a standard current Operating System???? This is crazy. At this point in deep frustration at the way HP were treating customers, I sent back the printer and got a Canon (Pixma MP640). All installed, all tested and working within about 3 hours, and the quality is great. It cost me £40 more and is said to be heavier on inks, but my time is worth far more

End of moan, end of my partnership with HP
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Showing 1-2 of 2 posts in this discussion
Initial post: 17 Apr 2012 17:09:36 BDT
Probably me. says:
This seems to be purely a software/OS problem. Does it only occur with MS Widows Vista? If so then maybe HP are not the ones principally at fault.

Posted on 17 Apr 2012 17:10:08 BDT
Probably me. says:
This seems to be purely a software/OS problem. Does it only occur with MS Widows Vista? If so then maybe HP are not the ones principally at fault.
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