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Customer Review

154 of 171 people found the following review helpful
2.0 out of 5 stars Panasonic Support is Awful, 28 Jun. 2013
Verified Purchase(What is this?)
This review is from: Panasonic DMR-HWT130EB Smart 500GB Recorder with Twin Freeview+ Tuners (Not a BLU-RAY or DVD Recorder) (Electronics)
Device works okay, interface is a bit laggy. Netflix support is good but you cannot record live TV while you watch netflix. Also minor little annoyances with the interface like you cannot punch in a channel number while browsing the channel guide. Picture is good and 1080p looks great.

DLNA on my box didnt work though, and I had to contact support, they had me reset it to factory defaults, reset my router to factory defaults, take all the security and firewall settings off my windows 7 PC and still DLNA wont work! My iPad can see my DLNA server fine, and I can run a ping command to this panasonic box from my windows 7 PC.

After all this Panasonic Support tells me I have to buy a 3rd party piece of software (I wont name it cause I googled reviews on them and its worthless) to make it work! The manual says nothing about needing a 3rd party piece of software to make DLNA work, frankly this really pissed me off, hence the 2 star reviews.

Im sure with a patch or two the box could be really good. But for now Panasonic Support has ruined it for me.

Edit: I saw Amazon is advertising it as having a web browser and Wifi, it has neither. Buyer beware.
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Tracked by 1 customer

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Showing 1-4 of 4 posts in this discussion
Initial post: 1 Dec 2013 08:19:02 GMT
Last edited by the author on 2 Dec 2013 07:19:18 GMT
I have had a number of experiences with Panasonic support over the the last 10 Years , the last being their 2013 5.1 channel cinema system, and after careful consideration I would say I get more help from my pet Dachshund than them . There must be a better word than useless to describe their service, and as for their manuals issued with their kit , you can teach monkeys to write better than this.

In reply to an earlier post on 2 Dec 2013 22:09:23 GMT
I've just ordered a recorder. Thanks for the graphic warning re service. In the past they've been reliable.
Perhaps they need awakening.
Regards, Terry.

In reply to an earlier post on 5 Dec 2013 07:46:06 GMT
Fred, I have a vast amount of Panasonic kit including their latest and greatest blue-ray recorder, see my review of this product on Amazon, ( DMR-BWT735 ). Make no mistake the products are first class, but the point about the monkeys is no joke when you are stuck with a product that you can,t make work with a non existence backup. John Bentley

Posted on 9 Sep 2014 15:21:23 BDT
Last edited by the author on 9 Sep 2014 15:24:21 BDT
Sadly the same sort of experience I had with buying one of their Smart TV enabled Blu-Ray players. Being able to squirt stuff to it via my home network, being able to watch catch-up TV without the hassle of plugging in the computer, and being able to control it using my smartphone were all selling points that made me decide to buy it... guess what three things I either haven't been able to work properly or have overpromised and underdelivered? And Panasonic support have been roundly useless in resolving the issues, both the website and when contacted directly. I'm not 100% sure anyone at the company speaks English, it might be that they're having to machine-translate all queries they're sent...

(The DNLA stuff is pretty terrible, my laptop can see the player and the player can see the laptop, but neither can talk to the other e.g. to send a video stream directly from the laptop to the screen, for beaming digital camera files, youtube videos or live captures of the desktop or what-have-you across to the big TV. Apparently this is because I've connected the device using a network cable rather than wirelessly and thus there are security issues, which from my IT semi-pro perspective sounds like absolute bunk, and more like they've disabled that capability ON PURPOSE to force you into buying their ludicrously expensive USB wifi dongle (naturally, generic ones that cost a quarter of the price and work with every other USB-capable piece of electronica under the sun WON'T work with the Panasonic box). The android phone remote control function is completely non-functional for the same reason. And whilst the internet services include iPlayer, it's a bit of a rubbish version (slow, flaky, hard to navigate, looks like it's basically pulling down the same weird-resolution streams as the PC would, including the mullered frame rate intended to work better with monitors than TVs, instead of a specific SmartTV one) that hasn't been updated EVER, there's no ITV Player, 4OD, Five catchup (etc), the Youtube app is similarly crippled... so on and so forth. The app store is very keen to sell you on 3D glasses and the like to use with the Blu-Ray function, but thin on useful new apps; Panasonic are pretty silent on whether this situation will ever resolve...)

To be fair, most of the rest of it works fine - if we gloss over how entirely hopeless the audio CD and MP3 playing function is (program-play / playlists that mean you don't have to either play entire albums in order or pick single tracks WHILST NOTHING ELSE IS PLAYING, what are those?) - including the SMB remote shared folder access (IE, pre-share a folder full of files on your PC, the device can access them as if it was a USB stick plugged in the front or whatever) and Blu-Ray playback. It's just all a little shady, full of broken promises and terrible customer service backup.

But hey. It was cheap, even compared to some real bargain-bucket offerings, so there's only so deep my complaint can run...
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