6 of 6 people found the following review helpful
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This review is from: Shabby Chic Style Very Ornate Gold Photo Frame for 7"x5" (175x127mm) Pictures
I would not recommend this seller to anyone. The frame arrived and was broken. Annoying but not earth shattering. I looked for the returns details and was met with the most irritating set of instructions, actually obstructions! No address, no nothing other than a list of go to the website, do this , do that etc. Too much hassle which is what I belive is intended by the seller. No pesky returns to deal with!
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Showing 1-2 of 2 posts in this discussion
Initial post: 28 Mar 2013 11:30:13 GMT
Last edited by the author on 28 Mar 2013 11:31:37 GMT
The Look says:
As there are a few companies that sell this photoframe at present it would have been best to name the company otherwise it tars us all with the same brush, if the item was bought from us "THE LOOK", we have no problems with replacements should the item arrive damaged, our returns policy is quite simple too, we collect at no cost to yourself and it can all be resolved in a matter of days. Unfortunately breakages do and can happen, its how the company go about rectifying the problem which should be the main concern for businesses alike.
In reply to an earlier post on 27 Apr 2014 13:24:52 BDT
I bought two of these frames form The Look and they were broken in transit. I contacted them via email they asked to take photos of the damage which i did and replaced with no fuss what so ever, and no extra cost to me.
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