Customer Review

9 of 9 people found the following review helpful
5.0 out of 5 stars Very thorough and well structured book - excellent!!!, 22 Jun 2011
This review is from: Balanced Scorecards and Operational Dashboards with Microsoft Excel (Paperback)
The title of the book immediately caught my eye as I am currently in the process of creating my first BSC for my organisation. This is an excellent reference book that, especially for debutant BSCers (albeit with years of experience with using Excel nonetheless) such as myself, provides the why, what and hows of the BSC in addition to the who (can make it happen) and when.

For me the most valuable part of the book is that before launching into how to design the BSC in using Excel, the author first of all sets the context as to why creating the BSC is important and the resources you need (genuine stakeholder/senior management commitment/mission statements/vision statements/organisational plans etc) as the bare minimum on which to start the process. From there, it's up to the reader to then make of it what they will.

The book has provided me with the not only the practical knowledge of how to use particular techniques, but also the theoretical underpinning in order to make whatever is included within our company's BSC meaningful and purposeful.

Now when I talk to stakeholders about our BSC, the conversations have more meaning about what objectives we are trying to acheive and who owns which part of the process, as well as the confidence to question the most senior stakeholders what exactly is it they want in order to make sure that the efforts made to get the data (which may involve new processes and take time to produce) worthwhile.

Further, the book is littered with words of wisdom and references to the creators of the BSC (Kaplan & Norton) and other management luminaries such as Peter Drucker.

All in all a very useful and interesting read and comes as highly recommended. MW.
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