3 of 3 people found the following review helpful
Garmin Repair Excellent and Amazon Returns likewise,
Verified Purchase(What is this?)
This review is from: Garmin Forerunner 210 GPS Sportswatch (Accessory)
Recently I purchased a Forerunner 210 watch but on my first run the face steamed up. I returned the watch through an excellent RMA process with Amazon and was promptly reimbursed. This is what I call first class customer support.
I decided to send my old Forerunner 205 for repair as the battery appeared to be gone plus the gold fingers fell off when I removed the back. I was only charged £38 for the repair but didn't figure they would do this when they seen the watch on return. To my surprise and gratitude they have sent me what appears to be at the minimum a first class refurbished watch. The whole process from contacting Garmin to set up the return (Ireland) to get the watch back took about a week which beat their estimate of 10 days.
I just felt it fair to call out great customer support from Garmin and to be honest they'll always have me as a customer even if the 210 range has issues as their support has blown me away.
Well done Amazon and Garmin and many thanks.