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Customer Review

1 of 1 people found the following review helpful
3.0 out of 5 stars Good helmet, size guide doesn't work., 8 Nov. 2013
Verified Purchase(What is this?)
This review is from: Ultrasport Ski/Snowboard Helmet Race Edition (Sports)
Good helmet, lots of key features, but the size guide doesn't work, and dispite trying it on 2 other people with extra large heads, the helmet:

a. Doesn't fit.
b. Looks far too small.

Therefore, if you have a small / medium head. Buy it. If not, you will look rediculous and feel very uncomfortable.

I would recommend the GIRO x-large helmet.
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Initial post: 11 Nov 2013 09:20:06 GMT
(MANUFACTURERS)

Dear customer,

Thank you for this product review.

We are sorry to learn that the helmet did not fit in the size you ordered.
This is surprising, since we don't usually get complaints about the sizing of this helmet at all. The only explanation we have is that accidentally the wrong size label found its way into your product.
We would be glad to exchange the helmet into the next bigger size for you.

Unfortunately we can't contact you directly. But we will be glad to help if you contact us using the mail form on www.ultrasport.net or if you send a direct email to service.uk@ultrasport.net.

We would like to apologize once more for the inconvenience caused and are looking forward to hearing from you soon.

With kind regards,
your Ultrasport Team
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